Shipping policy

Order Processing Times

All orders are processed Monday through Friday (excluding holidays).

Modular Outdoor Kitchens & Large Components

  • Processing time: 5 – 10 business days

  • Custom configurations: 2–4 weeks production time

  • You will receive a shipping confirmation email with tracking once your order leaves our facility.

Grilling Accessories & Small Items

  • Processing time: 1–3 business days

  • Tracking information provided via email upon shipment.

Processing times are estimates and may vary during peak seasons.

Shipping Methods

Freight Shipping (Modular Outdoor Kitchens)

Modular outdoor kitchens and large cabinet systems ship via LTL freight carriers.

  • Delivery type: Curbside delivery

  • Signature required: Yes

  • Delivery appointment required: Yes (carrier will contact you)

Important: Freight carriers deliver to the curb or driveway only. They do not provide inside delivery, installation, or debris removal.

If liftgate service is required, please notify us at the time of ordering.

Standard Ground Shipping (Accessories)

Smaller items such as grilling tools, covers, and accessories ship via:

  • UPS

  • FedEx

  • USPS

Shipping speed options may include:

  • Standard (3–7 business days)

  • Expedited (2–3 business days)

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Product weight and dimensions

  • Delivery location

  • Freight class (for modular systems)

  • Selected shipping speed (for parcel items)

We may offer free shipping promotions on qualifying orders. Freight items are typically excluded unless otherwise stated.

Delivery Timeframes

Estimated delivery times (after processing):

Product Type Estimated Transit Time
Modular Outdoor Kitchens 5–10 business days
Custom Modular Orders 7–14 business days
Accessories 3–7 business days

Transit times are estimates and not guaranteed.

Weather events, carrier delays, and peak seasons may extend delivery timelines.

Freight Delivery Requirements (Modular Kitchens)

Before shipment, customers must ensure:

  • The delivery address is accessible for a freight truck.

  • Someone 18 years or older is present to inspect and sign.

  • The driveway or curb can accommodate palletized delivery.

Failure to meet delivery conditions may result in redelivery fees.

Inspection & Damage Policy

This is extremely important for freight deliveries.

Upon Delivery:

  1. Inspect all packaging before signing.

  2. Note any visible damage on the Bill of Lading.

  3. Take photos immediately.

  4. Contact us within 24 hours of delivery.

Failure to note damage at time of delivery may void freight damage claims.

Concealed damage must be reported within 48 hours.

We will work directly with the carrier to resolve verified damage claims.

Split Shipments

Orders containing both modular components and accessories may ship separately.

You may receive multiple tracking numbers and deliveries.

Shipping Restrictions

We currently ship within the continental United States.

We do not ship to:

  • Alaska

  • Hawaii

  • Puerto Rico

  • PO Boxes (for freight items)

  • International addresses (unless pre-approved)

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the shipment is returned or rerouted:

  • Additional shipping fees may apply.

  • Delays may occur.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

For freight shipments, the carrier will call to schedule delivery.

If you do not receive tracking information within the stated processing time, please contact us at:

📧 sales@integratedflames.com
📞 (386) 286-5010

Refused Shipments

If a shipment is refused (excluding verified damage):

  • Original shipping costs are non-refundable.

  • Return freight fees will be deducted from your refund.

  • A restocking fee may apply.

Backorders & Inventory Delays

If an item is backordered:

  • We will notify you via email.

  • You may choose to wait or cancel for a full refund (if not yet shipped).

Lost Shipments

If your shipment appears lost in transit:

  • Contact us within 7 days of the expected delivery date.

  • We will initiate a carrier investigation.

  • Replacement or refund will be issued after carrier confirmation.

Questions

If you have any questions regarding shipping:

Integrated Flames Outdoor Kitchens
1704 Langley Avenue, Ste. B, Deland, FL  32724
sales@integratedflames.com
(386) 286-5010