Shipping

Order Processing Times

All orders are processed Monday through Friday (excluding
holidays).

Modular Outdoor Kitchens & Large Components

• Processing time: 5 – 10 business days
• Custom configurations: 2–4 weeks production time
• You will receive a shipping confirmation email with tracking once your order leaves our facility.

Grilling Accessories & Small Items

• Processing time: 1–3 business days
• Tracking information provided via email upon shipment.

Processing times are estimates and may vary during peak seasons.

Shipping Methods

Freight Shipping (Modular Outdoor Kitchens)

Modular outdoor kitchens and large cabinet systems ship via LTL freight carriers.

• Delivery type: Curbside delivery
• Signature required: Yes
• Delivery appointment required: Yes (carrier will contact you)

Important: Freight carriers deliver to the curb or driveway only. They do not provide inside delivery, installation, or debris removal.

If liftgate service is required, please notify us at the time of ordering.

Standard Ground Shipping (Accessories)
Smaller items such as grilling tools, covers, and accessories ship via:

• UPS
• FedEx
• USPS

Shipping speed options may include:

• Standard (3–7 business days)
• Expedited (2–3 business days)

Shipping Rates
Shipping rates are calculated at checkout based on:

• Product weight and dimensions
• Delivery location
• Freight class (for modular systems)
• Selected shipping speed (for parcel items)

We may offer free shipping promotions on qualifying orders. Freight items are typically excluded unless otherwise stated.

Delivery Timeframes
Estimated delivery times (after processing):

Product Type

Estimated Transit Time

Modular Outdoor Kitchens
5–10 business days

Custom Modular Orders
7–14 business days

Accessories
3–7 business days

Transit times are estimates and not guaranteed.

Weather events, carrier delays, and peak seasons may extend delivery timelines.

Freight Delivery Requirements (Modular Kitchens)
Before shipment, customers must ensure:

• The delivery address is accessible for a freight truck.
• Someone 18 years or older is present to inspect and sign.
• The driveway or curb can accommodate palletized delivery.

Failure to meet delivery conditions may result in redelivery fees.

Inspection & Damage Policy
This is extremely important for freight deliveries.

Upon Delivery:

1. Inspect all packaging before signing.
2. Note any visible damage on the Bill of Lading.
3. Take photos immediately.
4. Contact us within 24 hours of delivery.

Failure to note damage at time of delivery may void freight damage claims.

Concealed damage must be reported within 48 hours.

We will work directly with the carrier to resolve verified damage claims.

Split Shipments
Orders containing both modular components and accessories may ship separately.

You may receive multiple tracking numbers and deliveries.

Shipping Restrictions
We currently ship within the continental United States.

We do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• PO Boxes (for freight items)
• International addresses (unless pre-approved)

Incorrect Address Information
Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the shipment is returned or rerouted:

• Additional shipping fees may apply.

Delays may occur.

Order Tracking
Once your order ships, you will receive a confirmation email with tracking information.

For freight shipments, the carrier will call to schedule delivery.

If you do not receive tracking information within the stated processing time, please contact us at:

📧 sales@integratedflames.com

📞 (386) 286-5010


Refused Shipments
If a shipment is refused (excluding verified damage):

• Original shipping costs are non-refundable.
• Return freight fees will be deducted from your refund.

A restocking fee may apply.

Backorders & Inventory Delays
If an item is backordered:

• We will notify you via email.

You may choose to wait or cancel for a full refund (if not yet shipped).

Lost Shipments
If your shipment appears lost in transit:

• Contact us within 7 days of the expected delivery date.
• We will initiate a carrier investigation.
• Replacement or refund will be issued after carrier confirmation.

Questions
If you have any questions regarding shipping:

Integrated Flames Outdoor Kitchens
1704 Langley Avenue, Ste. B, Deland, FL  32724

sales@integratedflames.com

(386) 286-5010

Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@integratedflames.com. Please
note that returns will need to be sent to the following address: 

1704 Langley Avenue, Ste. B, Deland, FL  32724

If your return is accepted, we’ll send you instructions on how and where to send your package. Return Shipping Costs Are Not Covered. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@integratedflames.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as
special orders or personalized items). We also do not accept returns for
hazardous materials, flammable liquids, or gases. Please get in touch if you
have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have,
and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the
European Union, you have the right to cancel or return your order within 14
days, for any reason and without a justification. As above, your item must be
in the same condition that you received it, unworn or unused, with tags, and in
its original packaging. You’ll also need the receipt or proof of purchase. Return
Shipping Costs Are Not Covered.

Refunds
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 7 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too. 

If more than 10 business days have passed since we’ve approved your return, please contact us at sales@integratedflames.com.